Patrick Taylor Brown
IT leader and versatile developer. I modernize infrastructure and ship small projects fast.
About Me
Strategic IT leader with **20+ years of experience**, including 10 years in leadership roles. I lead lean teams, align technology with business goals, and deliver fast, practical solutions. I modernize infrastructure, raise reliability, improve security, and use automation and AI to reduce toil and cost. I also take on **small, clearly scoped freelance projects** and ship them quickly.
Core Competencies
IT Leadership & Strategy
Infrastructure & Virtualization
Networking & Security
Backup & DR
Automation & Scripting
Development & Web
Selected Work & Case Studies
Proven results in infrastructure modernization, security hardening, and operational efficiency.
Exchange Recovery & M365 Migration
Rapidly recovered corrupted Exchange databases and executed a seamless migration to Microsoft 365 with minimal business downtime.
EDR Rollout and Tuning
Deployed and configured FortiGuard EDR across all endpoints. Tuned detection rules, significantly reducing noise and improving incident response time.
Backup Modernization
Replaced legacy backup systems with redundant Synology NAS solutions, implementing cloud replication for off-site DR.
Network Resiliency Upgrade
Engineered a high-availability network with dual ISPs, active-active SonicWall HA, VLAN segmentation, and hardened VPN access.
Critical Data Recovery
Successfully recovered a failed 2 TB production RAID array in under four hours, averting significant business downtime and data loss.
Service Desk Leadership at Scale
Led a 7-person team supporting 25,000 healthcare users. Maintained >94% CSAT, reduced resolution time by 18%, and cut repeat incidents by 20%.
Career Experience
Sr. Systems Admin & IT Operations Manager
Lockwood — Houston, TX
- Own all infrastructure for 60+ users across on-prem (Hyper-V) and cloud (Azure/M365).
- Manage Windows Server, Active Directory, Azure AD, and Microsoft 365 ecosystem.
- Secure the network with SonicWall HA firewalls, VLANs, and hardened VPNs.
- Handle IT budgeting, vendor relationships, licensing, and service contracts.
- Mentor IT staff, set operational standards, and lead strategic projects.
IT Support Team Lead
SavaSeniorCare — Houston, TX
- Led a 7-person service desk supporting 25,000 users on Citrix VDI and clinical apps.
- Maintained high CSAT (~94%), queue health, and staff coverage.
- Cut average resolution time by 18% and repeat incidents by 20% via documentation.
- Partnered with engineering for root cause analysis, reducing critical outages by 15%.
- Coached team members, leading to multiple internal promotions.
Technical Support Supervisor & Trainer
HostGator — Houston, TX
- Managed a team of 10 technical support representatives, improving FCR by 15%.
- Developed SQL-based KPI dashboards for performance tracking.
- Created and delivered technical training curriculum for new hires.
Freelance & Contract IT Support
Various SMBs
- Provided comprehensive IT support for small and medium-sized businesses.
- Managed networks, servers, and endpoint devices.
- Specialized in practical, cost-effective solutions for SMB challenges.
Freelance Services
Quick-win projects delivered fast. Ideal for small businesses, startups, and agencies needing a reliable hand.
Let's Connect
I'm available for freelance projects and consulting. Reach out to discuss your needs.